Why Coconut & Soy-Based Candles?
- Better for the environment

- Burns 50% longer & more cost-effective
- Scent throw is much stronger and more pleasant 

What are Wax Melts?
Wax melts are scented pieces of wax that are designed to give off a great scent throw when warmed.  Wax warmers can be electric or have a tea light as a warming source.

When do you ship my candles?
All retail orders are shipped within 5 - 7 days of candle's payment.

Which shipping methods are used?
We use the following carriers to deliver our U.S. retail orders: USPS, FED-EXand UPS

How are U.S. shipping costs determined?
The rate charged for shipping your retail order is based on order cost:
- $0 to   $12.99:   $2.00
- $13 to $25.99:   $5.99

- $26 to $35.99:   $6.99
- $36 to $45.99:   $7.99
- $46 to $55.99:   $8.99
- $56 to $74.99:   $9.99
- $75.00 and up:  FREE

*** Wholesale Shipping

**Please contact us for international shipping rates

Do you offer Wholesale Pricing?
Yes, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. for details or fill out our Wholesale Application.

Do you design custom candles?
Yes, Candles by Cleo can create one of a kind custom candles.  Pricing depends on the complexity of design and molds and can include corporate logos and family crests/names and just about any composition you can think of!  Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. for a quote.

What are your custom candles made from?
Our Custom Candles can be made with Soy or Paraffin wax.  Paraffin wax is often preferred as there is no container to hold the wax and keep its form (pure soy and coconut wax is very soft) so paraffin custom candles burn much longer.  

Actually, a lot of customers who purchase our custom candles don't even burn them as they think they are too pretty to ruin :)

Can candle color fade?
The dyes in candle wax can fade over time if exposed to strong ultraviolet light.  Try to avoid areas where your candles can come in contact with direct sunlight or extended periods of time with strong lighting.  We recommend storing your candles in a dark location until you would like to display them.

Do you offer Discounts?
We do offer Coupon Codes/Discounts from time to time for certain promotions.  Coupon Codes cannot be used with any other promotions or discounts.  We reserve the right to discontinue Coupon Codes at any time.

Do you offer returns/refunds?
Please see our Return Policy.